You can also open a case by phone077-229-1988Human answer during opening hours

Cases and rulings

Real cases of cancelled and delayed flights – and what passengers are owed in each.

Guides: My rights · Flights and Shabbat · Kosher food during delays · Full refunds · Claiming yourself · Free claim kit · Recently cancelled flights · Airline claim pages

Leave it with us

Give us a flight number and a date, and from there we handle the claim with the airline — start to finish, without you paying a thing. We check Israeli law and the European Regulation and file under whichever gives more. No compensation, no fee.

Hand it to us   Rather claim yourself?