For the delay or the cancellation — and even if you already received a refund or a replacement flight. These are two separate rights, and airlines are in no hurry to mention the second.
We make sure you are not ignored. We build you a strong, well-evidenced file from start to finish, without you paying a thing. You wait quietly — and if compensation comes in, it goes straight to your account.
Three steps. Two of them are yours, and both are short.
The amounts are per passenger on the ticket, children included. A family of six whose flight was cancelled may be owed tens of thousands of shekels — and not know it.
When notice came less than two weeks ahead — and in some cases even after a replacement flight was offered.
A substantial delay counts under the law as a cancellation, and the compensation is the same.
Bringing a flight forward changes the terms of the ticket. This creates an entitlement too, and few passengers know it.
Being refused boarding against your will brings immediate compensation, on top of a refund or a replacement flight.
Amounts under Israeli law, updated for 2026. Actual entitlement depends on the circumstances of each flight.
Not every disruption looks the same. A flight brought forward into erev Shabbat, a replacement offered on Yom Tov, an offer that splits a family or leaves a companion behind, a trip to Leżajsk or Uman cut short halfway — these are situations a general firm never thinks to ask about, and they are exactly where the law gives more. We ask, because these are our journeys.
A cancellation or an earlier departure on erev Shabbat, a replacement offered on Yom Tov, a flight stranded over Chag — each has its own rule, and none is the same as an ordinary cancellation.
An offer that requires flying on Shabbat is not a real alternative. A passenger who refused on religious grounds does not lose the compensation — the opposite. It is a question that must be asked, and most never ask it.
An offer that splits a family or leaves a companion behind is not a reasonable alternative. Compensation is per passenger, children included.
25% of compensation actually received, and not a shekel before it. No money in, nothing to pay. No opening fee, no handling fee, and no charge if the airline refuses.
The agreement and the power of attorney are available to you at any time in your personal area, from the moment you sign.
From the first approach to an answer takes weeks, sometimes months. Anyone who promises you otherwise is worth checking.
No. The result is a first assessment based on your answers. The outcome depends on the applicable law, your documents, the circumstances and the airline's response.
Your booking confirmation, boarding passes, messages from the airline, receipts for food, hotels and transport, and any record of the actual departure and arrival times.
Reasons like these can exempt the airline from cash compensation, but simply stating a reason doesn't always decide the matter. Your right to a refund or an alternative flight, and to care and assistance, remains either way.
If all the flights were on the same booking, what counts is the delay in reaching your final destination. On separate bookings there is usually no entitlement.
We check the flight against Israeli law and the EU Regulation and come back to you with an answer. If there is a basis for a claim and you choose to go ahead, you sign an agreement and a power of attorney, and from there we deal with the airline.
On 5 November 2026 the Lufthansa Group announced its crews would not stay overnight in Israel until the end of the month. Since then some flights stop on the way for a crew change, some were cancelled, and some left many hours late.
9 November 2026On Thursday, 5 November 2026, KLM flight 461 from Amsterdam to Tel Aviv was held in Bucharest by a hoax bomb threat. After it was cleared to continue, a technical fault was found – and the flight was cancelled in the middle of the night.
9 November 2026In July 2026 Israir flight 116 from Luton to Tel Aviv was cancelled after an airport service vehicle hit the plane. Shabbat-observant passengers only got back to Israel on Sunday.
A free step-by-step guide – including a ready-made letter to the airline, small claims court, and what to know before you start.
EinTisa ("No Flight" in Hebrew) is an independent Israeli website that helps travellers find out whether they may be owed compensation for a delayed or cancelled flight. Many people don't know the law entitles them to cash compensation – and never claim it.
We focus only on flights that depart from or land in Israel – on any airline. We track flight disruptions at Ben Gurion Airport, and offer a short, free first check based on the rules of Israeli law, the EU regulation and the UK rules. When a case looks suitable, we handle the claim ourselves, dealing with the airline directly under a signed agreement and power of attorney.
We are not an airline or a law firm, and we don't give legal advice. The check on this site is free. We are paid a percentage of compensation actually received, and we receive no commission from anyone else.
A question, a comment or a request to correct your details? We'd be glad to hear from you.
Phone line (Hebrew, works from kosher phones): 077-229-1988 – press 1 for an explanation, 2 to leave a message
Email: info [at] eintisa.com
Partnerships and advertising: ads [at] eintisa.com
We aim to reply within one business day. Please don't send credit card numbers or ID documents by email.
You can give us every detail in a single call, sign on a call back, and get updates by SMS. No email, no app and no computer.