Free flight-compensation claim kit

Your details stay with you. Everything you type here is processed only in your own browser – it is not sent to us or stored by us. The documents are a general template that you complete, check and send yourself; they are not legal advice.

1. Passengers

Full name (the person writing) *

Passport or Israeli ID number

All passengers on the booking (one name per line)

Phone

Address (for the court claim)

2. The flight

Airline *

Flight number *

Scheduled flight date *

Booking reference

Departure airport *

Destination *

3. What happened

What happened *

When were you told?

How many hours late did it take off?

Alternative flight

Reason the airline gave

The airline said the flight was cancelled to avoid Shabbat or Yom Tov No kosher food was provided during the wait

4. Money and expenses

Ticket refund

Amount still owed (ILS)

Your expenses (one per line, amount in ILS at the end)

5. For the court claim (if they don't pay)

Date you sent the claim letter

Court city (in Israel)

Exemplary damages to request (ILS, optional)

Your claim letter to the airline

Email it to the airline and keep proof that you sent it. The law gives the airline 21 days to refund and 45 days to pay compensation.

Where to send the letter? Airline claim pages

Small-claims statement (in Hebrew)

Israeli courts take filings in Hebrew, so this template is in Hebrew and uses your details. Use it if the airline hasn't paid after 45 days. Fill in anything in [square brackets], and have a Hebrew speaker check it before filing.

How small claims work in Israel

Send the claim letter first and wait 45 days. Keep the email and any reply.
The ceiling is ILS 39,900 (2026). The filing fee is 1% of the claim, at least ILS 50.
Every passenger is a plaintiff. List each one with their ID or passport number. One person may file up to 5 small claims a year in the same court.
Foreign airlines have a representative in Israel for receiving court papers; Israel's Civil Aviation Authority publishes the list.
Filing: online through the Israeli courts' website or at the court itself. Attach all the documents.
No lawyer needed – small claims court is designed for people to represent themselves. Bring your original documents.

More background: our free guide.

Not sure which law covers your flight, or did it depart from Europe? Start with the free check.

Hand it to us

This kit is a general self-help tool, current as of November 2026. EinTisa is not a law firm and using the kit does not create a lawyer–client relationship. You are responsible for checking and completing the documents; for a complex case, consider consulting a lawyer.

Free claim kit